Terms &
Conditions of Service

For the purpose of these Terms & Conditions ("Terms"), the following capitalized terms shall have the specific meanings assigned to them below:

2.1. By accessing, browsing, creating an account on, or placing a transaction through the FoodLine Campus Platform, the User unconditionally agrees to be bound by these Terms, the Privacy Policy, and any campus-specific dining policies displayed at checkout.

2.2. Operating Entity & Intermediary Status: FoodLine Campus is operated by FoodLine Campus LLP (pending formal MCA registration). FoodLine is a technology intermediary under Section 79 of the Information Technology Act, 2000 and is not a food business operator (FBO). FoodLine operates under an institutional Memorandum of Understanding (MoU) executed between Sanjivani University Administration, the Student Welfare Committee, and Cafe @7 Cafeteria Management. If you do not agree with any provision of these Terms, you must discontinue using the Platform immediately.

2.3. These Terms apply to all Users, Staff Users, and Cafeteria Partners, with specialized operational and fiduciary duties set forth in Sections 12 and 13.

2.4. Continued use of the Platform after any published revision constitutes full legal acceptance of the updated Terms (see Section 23).

3.1. Age Threshold: The Platform is intended for individuals affiliated with a partnered campus who are at least 16 years of age. Where a User is a minor under Indian law, use must occur with parental or legal guardian consent or as authorized by university admission policies.

3.2. Account Information: Account creation requires accurate, verifiable credentials including: full name, verified mobile phone number, student PRN (Permanent Registration Number), and institutional email address (e.g. @sanjivani.edu.in).

3.3. Credential Secrecy: Users are solely responsible for maintaining the confidentiality of their session tokens, passwords, and 4-digit pickup OTPs. Any transaction originating from an authenticated student session is legally presumed authorized by that student.

3.4. Anti-Impersonation: Attempting to register or order using another peer's PRN or student credentials constitutes electronic misrepresentation under Section 66D of the IT Act 2000 and will be referred to the Sanjivani University Disciplinary Council.

3.5. FoodLine reserves the right to refuse service or terminate accounts that supply forged registration data or violate institutional codes of conduct.

4.3. FoodLine's scope is strictly limited to: presenting the live menu as supplied by the Cafeteria Partner, managing 60-order slot throttling capacity, verifying 12-digit UTR payment references, and streaming real-time status updates via Server-Sent Events (SSE).

4.4. Nothing in these Terms creates an employer-employee, agency, partnership, or joint venture relationship between FoodLine and Cafe @7.

5.1. Zero-Surge Guarantee & Transparent Platform Fee: All menu item prices displayed on the Platform are inclusive of applicable taxes and 100% identical to the physical chalkboard rates at Cafe @7 with zero food markup. FoodLine charges a transparent 4% platform commission on orders to cover software operations, cloud infrastructure, and technology maintenance. FoodLine levies ₹0 surge charges.

5.2. Real-Time Stockout Depletion: If an ordered dish becomes unavailable before checkout is completed, the platform alerts the user immediately and automatically re-balances the cart total.

5.3. Pricing Corrections: If an inadvertent pricing error occurs prior to preparation, the student will be notified and provided the option to accept the corrected price or receive a 100% immediate UPI refund.

5.4. Order Acceptance Threshold: An order is deemed accepted by Cafe @7 only upon successfully transitioning to CONFIRMED or PREPARING status. Payment submission alone does not guarantee ingredient stock availability.

5.5. Dietary Badges: Vegetarian, Jain, and allergen indicators are provided in good faith based on Cafeteria Partner declarations. Patrons with severe medical allergies must confirm directly with kitchen chefs (see Section 10).

6.1. To prevent crowding and guarantee sub-45-second counter pickups, FoodLine meters break periods into 60-Order Hard-Capped Slots:

6.2. 7-Minute Reservation Hold: When checkout initiates, your slot capacity is held for 7 minutes. If UTR submission is not completed within this hold, the slot releases back to the student pool automatically.

6.3. Collection Responsibility: Students are required to arrive at Cafe @7 Counter #2 within their booked slot window. Orders unclaimed after the slot window enter the 20-minute thermal grace holding protocol (Section 9.2).

6.4. Slot timings and capacity limits may be recalibrated dynamically to align with university exam timetables, symposiums, or academic calendar shifts.

7.2. Reference Verification Protocol: Students scan the dynamic QR, transfer the exact bill amount, and submit the authentic 12-digit UTR generated by their banking app. Our backend validates UTR regex format and checks uniqueness to prevent duplicate claims.

7.3. Anti-Replay & Fraud Shield: Entering arbitrary, altered, expired, or recycled UTR numbers constitutes criminal electronic deception under Section 66D of the IT Act 2000. Forged submissions trigger immediate order cancellation, PRN blacklisting, and referral to university authorities.

7.4. Pending Manual Review: If an entered UTR exhibits a bank latency delay or amount mismatch, the order transitions to PENDING_MANUAL_REVIEW. Counter leads verify the transaction against the physical soundbox announcement or statement before tray release.

7.5. Future Gateway Clause: FoodLine reserves the right to introduce automated UPI Intent/Collect payment gateway rails (e.g. Razorpay), which will supersede manual UTR entry while maintaining transparent 4% platform fees.

7.6. Users must retain their bank debit SMS or UPI transaction screenshot until their meal is collected.

8.1. Live SSE Telemetry: Order progress transitions in real time across 5 defined operational milestones: PLACED → PENDING_MANUAL_REVIEW → PREPARING → READY → COLLECTED.

8.2. Pickup Verification Credentials: Every confirmed order generates a unique 4-digit numeric OTP and an optical QR pass. Present either to cafeteria staff at Counter #2 for validation on the Kitchen KDS tablet.

8.3. Peer Proxy Delegation: If detained in an exam, lab practical, or lecture, students may delegate pickup to a trusted peer by sharing the 4-digit OTP. The platform and cafeteria are not liable for food collected by unauthorized individuals who obtained the OTP through student negligence.

8.4. Finality of Fulfillment: Once validated on the KDS and transitioned to COLLECTED, the order is deemed conclusively fulfilled and cannot be cancelled, re-ordered, or refunded under the same token.

9.4. Refund Routing: All refunds are routed directly back to the original UPI bank account used to pay. FoodLine maintains zero proprietary wallets or store credits.

9.5. Dispute Window: Any payment discrepancy or refund dispute must be submitted within 7 days of order date via foodlinecampus07@gmail.com accompanied by bank debit proof.

10.1. Statutory FSSAI Registration: Cafe @7 operates under active Food Safety & Standards Authority of India (FSSAI) License #11522036000142, adhering strictly to Schedule 4 Part II sanitation requirements.

10.2. 100% Pure Vegetarian Kitchen: Cafe @7 maintains strict culinary segregation with zero animal fats, gelatin, or non-vegetarian ingredients present on cafeteria premises.

10.3. Allergen Notice: Kitchen operations utilize common food preparations that may contain gluten (wheat), dairy (milk, paneer, butter), peanuts, tree nuts, and mustard seeds. Cross-contact risks in high-volume rush periods cannot be guaranteed zero.

10.4. FoodLine disclaims liability for adverse allergic reactions or culinary preparation claims, except where caused by FoodLine's own willful misrepresentation of partner-supplied dietary data.

All patrons agree strictly to refrain from the following prohibited activities:

• 11.1. Payment Fraud: Submitting fake, altered, forged, or recycled 12-digit UTR numbers as payment proof.
• 11.2. Bot Automation: Utilizing automated scripts, crawlers, or headless browsers to scalp slot capacity.
• 11.3. Identity Misrepresentation: Ordering under another student's PRN or utilizing unauthorized session links.
• 11.4. Security Tampering: Attempting SQL injection, Cross-Site Scripting (XSS), prototype pollution, or payload tampering in order notes.
• 11.5. Staff Harassment: Engaging in verbal abuse, intimidation, or disorderly conduct towards cafeteria workers at Counter #2.
• 11.6. Commercial Resale: Reselling meals acquired via FoodLine for third-party commercial markup.
• 11.7. Institutional Violations: Utilizing the platform to breach Sanjivani University student bylaws.

12.1. Authorized Operational Use: Access to the Kitchen Display System (KDS) and Staff Admin Dashboard is restricted to certified Cafe @7 personnel for live order queuing, stockout toggles, and payment verification.

12.2. Integrity of Status Progression: Staff Users must never transition an order to READY or COLLECTED without physically cooking the food and validating the customer's 4-digit OTP on the KDS terminal.

12.3. OTP & Data Protection: Staff Users must not disclose student pickup codes or order histories to unauthorized third parties and must operate under isolated cafeteria credentials.

12.4. Misuse of administrative KDS privileges will result in immediate credential revocation and reporting to cafeteria enterprise management.

13.1. Menu Accuracy: Cafe @7 is obligated to maintain accurate dish pricing, portion descriptions, and instantaneous 1-tap stockout toggling when ingredients run out.

13.2. Regulatory Licensing: The Cafeteria Partner warrants continuous maintenance of active FSSAI registration, municipal health clearances, and statutory labor law compliances.

13.3. Fulfillment SLA: Cafe @7 warrants timely staging of meals in express thermal holding racks matching the 60-order slot schedule.

13.4. Student Data Confidentiality: The Cafeteria Partner is strictly prohibited from exporting, sharing, or monetizing student phone numbers or PRNs for promotional campaigns outside of order fulfillment.

14.1. Data Minimization: FoodLine collects only strictly necessary operational data: student full name, PRN, mobile phone number, institutional email, and 12-digit payment reference. We store zero credit card numbers or UPI MPINs.

14.2. Statutory Processing Law: Data is handled in rigorous compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act).

14.3. Purpose Limitation: Personal data is processed exclusively for order fulfillment, pickup notifications, payment verification, and fraud prevention. Zero student data is ever sold or shared with commercial advertising brokers.

14.4. 24-Hour Terminal Data Cleanup: In accordance with DPDP Act minimization standards, completed operational order records are pruned after 24 hours, retaining only encrypted accounting ledger entries required by tax and audit statutes.

14.5. Authorized Infrastructure Processors: Limited encrypted data is processed via secure infrastructure partners: Supabase PostgreSQL (encrypted database hosting), WhatsApp Business/Meta (pickup notifications), SMS gateways, and Google Sheets (partner audit ledger).

14.6. Statutory Student Rights: Under the DPDP Act, students retain full rights to: (a) Access personal data held, (b) Correct inaccuracies, (c) Request complete account erasure upon graduation, and (d) Nominate a representative. Contact the Grievance Officer in Section 24 to exercise these rights.

14.7. Data Breach Protocols: In the unlikely event of a security incident, FoodLine will notify affected users and the Data Protection Board of India within statutory notification timelines.

15.1. By providing your mobile number, you give explicit consent to receive essential transactional communications including: "Order Confirmed", "Batch Ready for Pickup at Counter #2", 4-digit pickup OTPs, and payment reconciliation updates.

15.2. Pure Transactional Scope: These notifications are purely transactional and critical to service delivery. Users cannot opt out of operational order alerts while maintaining active orders.

15.3. Standard carrier message and data rates may apply to cellular SMS fallbacks during campus Wi-Fi interruptions.

16.1. The FoodLine Campus trademarks, brand assets, software architecture, slot-throttling algorithms, and user interface designs are the exclusive intellectual property of FoodLine (and its licensors).

16.2. Menu dish names, descriptions, and culinary photography provided by Cafe @7 remain the proprietary IP of the respective enterprise partner.

16.3. Users are strictly prohibited from copying, decompiling, reverse engineering, scraping, or creating derivative works of the Platform or its APIs without express written authorization.

17.1. Uniform Governance: Where FoodLine operates across multiple university campuses, these Master Terms apply uniformly, supplemented by local campus addenda published in the /select-campus portal.

17.2. Role Scoping & Tenant Isolation: Kitchen staff, managerial roles, and audit telemetry are strictly isolated to their authorized campus and cafeteria outlet. Staff at Cafe @7 hold zero access to other university dining rails.

17.3. Pricing, slot duration, and menu selections are determined locally by each campus dining establishment and clearly displayed at checkout.

18.1. As-Is Warranty: The Platform is provided on an "as-is" and "as-available" basis without warranties of uninterrupted uptime or error-free network conditions.

18.2. Liability Ceiling: To the maximum extent permitted under Indian law, FoodLine's total aggregate liability for any claim arising out of a transaction is strictly limited to the total monetary value paid by the student for the specific order giving rise to the dispute.

18.3. Excluded Liabilities: FoodLine disclaims liability for: (a) Food preparation, temperature, or hygiene (sole responsibility of Cafe @7 under Section 4.2), (b) Meal loss due to shared OTPs, (c) Bank network or UPI server delays, and (d) Indirect or consequential damages.

18.4. Nothing in these Terms limits consumer rights that cannot be excluded under the Consumer Protection Act, 2019 or Consumer Protection (E-Commerce) Rules, 2020.

Users agree to indemnify, defend, and hold harmless FoodLine, its founders, university coordinators, and Cafe @7 management from any claims, legal liabilities, penalties, or expenses (including reasonable attorney fees) arising from:

• Submitting fraudulent, counterfeit, or forged UPI UTR payment references;
• Misusing another student's PRN, account credentials, or pickup OTPs;
• Violating these Terms, university campus codes of conduct, or statutory Indian laws.

20.1. Platform Suspension Grounds: FoodLine reserves the right to suspend or terminate accounts for Terms violations, suspected UPI reference fraud, harassment of kitchen workers, or at the formal request of Sanjivani University Proctorial authorities.

20.2. Voluntary Deactivation: Students may request account deactivation at any time via /profile settings or by emailing support, provided all pending orders have been picked up or cancelled.

20.3. Surviving Clauses: Provisions governing payment reconciliations, intellectual property, data retention limits, liability disclaimers, and dispute resolution shall survive account termination.

21.1. Governing Law: These Terms and all operational contracts shall be governed exclusively by the substantive laws of the Republic of India.

21.2. Mandatory 30-Day Negotiation: In the event of any operational or contractual dispute, the parties shall first attempt in good faith to resolve the issue through amicable negotiation via the Grievance Officer (Section 24) within 30 days.

21.3. Court Jurisdiction: Any legal proceeding arising hereunder shall be subject to the exclusive territorial jurisdiction of competent courts situated in Kopargaon / Ahmednagar District, Maharashtra.

21.4. Consumer Commission Rights: Nothing in this clause prevents a student from approaching a Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019 where applicable.

Neither FoodLine nor Cafe @7 shall be held legally liable for delay or failure to fulfill orders where caused by events beyond reasonable operational control, including:

• Severe natural events, lightning, floods, or inclement weather;
• Campus administrative shutdowns, student strikes, or sudden university closures;
• Statewide telecommunications blackouts, NPCI/UPI banking server crashes, or power grid failures.

In the event of an emergency campus shutdown, all unfulfilled confirmed orders shall receive a 100% automated UPI refund within 24 hours.

23.1. FoodLine reserves the right to update these Terms periodically to reflect platform improvements (such as automated payment gateway integration, new campus rollouts, or regulatory amendments).

23.2. 7-Day Material Notice: Material changes affecting pricing models or refund policies will be communicated at least 7 days in advance via in-app notice, WhatsApp broadcast, or banner.

23.3. Continued use of the Platform following the effective date of updated Terms establishes binding acceptance of all revised clauses.

In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and Section 14 of the Digital Personal Data Protection Act, 2023, FoodLine provides a dedicated statutory Grievance Officer:

25.1. Severability: If any provision of these Terms is adjudicated to be unlawful, void, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions.

25.2. Entire Agreement: These Terms, together with the Privacy Policy, the Campus MoU, and published cafeteria checkout addenda, constitute the entire legal and operational agreement between the User and FoodLine, superseding all prior oral or written representations.